The newsroom


29
Sep
2017

Microsoft Word 2016 giving you trouble?

We’ve had a couple customers in the past months who, upon upgrading their version of Microsoft Word 2016, noticed changes to their documents related to our fonts. We started to get inquiries around July of this year but the issues could go back to updates from a couple of months earlier. So, if there are two customers with an identical issue, there are usually more. Read on if this sounds familiar.


The blurry type problem
When generating a PDF using Save, the fonts in the PDF either look blurry or chunky. It really just depends on how you interpret it but the bottom line is that the type was rasterized because the fonts failed to embed. Our take on the problem is that newer versions of Word won’t embed fonts with PostScript outlines, or specifically OpenType fonts with Postscript outlines since that’s what we provide. This will happen to any OpenType font with PostScript outlines and is not specific to our fonts.

Solutions

  • You can generate PDFs via the Print function instead of Save. When you’re ready to create a PDF, go to Print, then under Printer choose Microsoft Print to PDF.
  • Use TrueType fonts instead. Since TrueTypes (usually) have TrueType outlines, Word will embed the fonts and your PDF will look fine again. Need TrueType versions of desktop fonts you purchased from us? Send us an email and we’ll be glad to send them at no charge.

The line spacing problem
Now, this issue is specific to our fonts. Documents built in previous versions of Word, and opened in newer versions, may have reflow issues. Put another way, the line spacing (or line height/leading) changes for the same document between Word versions. It may even change between what you see on screen versus the printed document. Fun! There is a bit set in our fonts that Word didn’t mind for years and now it’s decided to pay attention to.

Solutions

  • If your line spacing is set to anything but Exactly, change it to Exactly to get the correct line height. This is found in the Paragraphs realm of options, accessible by selecting text and right clicking.
  • Given the first solution might be annoying, you can also request fonts from us that will resolve this problem, again at no charge. We’ll update our entire library soon but until then, send us an email and help us find your license of desktop fonts by including an order number or a name to look up.