Help | Process Type Foundry

Payment Options

Ordering Online
We accept the following credit cards: Visa, Mastercard, Discover and American Express. Online ordering with a credit card is the fastest, easiest way to purchase and acquire typefaces from the Process Type Foundry.

Ordering Offline
We accept PayPal, checks and money orders. If your order total exceeds $500, we also accept purchase orders and wire transfers. Please contact us to arrange payment. Please note that depending on the payment method you choose, delivery may not be immediate.

How and when will I receive the fonts I order?

If you ordered online, you’ll be directed to a page where you can download the fonts from your order. There’s no waiting – you’ll get the fonts immediately after payment is complete. Fonts are packaged in .zip files and can be downloaded to wherever you choose on your hard drive.

If you ordered offline, the fonts will be emailed to you once payment is received.

How do I decide who is the licensee during checkout?

During checkout you’ll be asked to specify the licensee of the order. To decide, answer this question: On whose computer(s) will the fonts be installed? If your answer is:

Your computer, then use your name and contact details here. Whether you’re using the fonts for a personal project, as a freelance designer, etc. the license should be in your name. If you will be using the font but are purchasing on behalf of your company, use your organization’s details (see below).

Your organization, use your organization’s name and address details along with appropriate contact information. An organization can be a company, agency, firm, studio, non-profit, etc. Licenses are granted by use rather than per project so as long as the fonts will be used by your organization, then the license should be in the organization’s name. For example, a design agency that creates an identity for a client using a Process Type Foundry font should hold the license because they must install and use the fonts in order to create the client’s identity. If the client should take on production tasks themselves, therefore needing to install the fonts on their computers, they also need a license.

Your customer or client, then use their details. If you are acting as a purchasing agent, this gives them the full rights granted by our license. To place an order for multiple fonts with different licensee information, place a separate order for each licensee. You will need to use a different email address for each licensee in order to create a new account in our shopping cart system.

Updating your licensee details

If you are a returning customer and wish to update out-of-date licensee information, send us a quick email with your login name (which is an email address) along with the requested changes and we’ll update your records. Licenses are non-transferable so only address and contact details can be modified.

Invoice for purchases

When you place an order, we send a confirmation email with a PDF invoice attached. If you can’t find the email (and you checked your junk folder), log back into your account. Once in ‘My Account’ go to ‘Order History and Downloads’. Find the order and click ‘View’. Look for the PDF icon and click it to begin downloading the invoice.

Educational discounts

We offer a discounted, non-commercial license for universities looking to outfit student-use computers with our typefaces. If you’re interested, please contact us from your university email account.

Discounts for students

You’re a student, you’re broke and you want to use one of our fonts for a project. We understand but simply don’t offer discounts to individuals. We are unable to find an approach to giving individuals discounts that is equitable to all groups of people. Instead, we choose to support education by giving discounts to schools rather than individuals.

Tax and VAT

Only Minnesota state residents will be charged sales tax; all other customers will not be charged tax or VAT.

Returns and refunds

By initiating a download of a typeface purchased from the Process Type Foundry (“initiating” means clicking and then releasing your cursor on the link to download the font), you accept that the product cannot be returned, refunded or exchanged.

Although our return policy is firm, we recognize that mistakes happen. If there is a problem with your order, let us know within 24 hours of purchase and we will attempt to remedy the situation.

Our privacy statement

Any personal information provided to the Process Type Foundry will be used only to process your order or provide support. Under no circumstances will we sell or otherwise give away your information. We will send promotional emails only if you’ve requested them or if you’re eligible for a free product upgrade.

I have a question about licensing...: To better cover this topic we’ve created an entire section for licensing. Take me there...

What is the Facebook font?: It’s Klavika Bold in all lowercase. If you think it looks different from Klavika, you’re right: the original letters were altered slightly and turned into a logo by designer Joe Kral.
When can I license the New York Times Sunday Magazine font?: The family of sans serifs we designed for the magazine (find it in our custom section) will be available in early 2011. The fonts were designed for the poor printing conditions of the magazine so some changes and expansions are in the works before the family is released to the public.
Do you have printed specimens you could mail me?: Unfortunately at the moment, we don’t.
Is the dog real or a marketing scheme?: Charlie our Italian Greyhound is definitely real. In another area of the site, he’s referred to as the ‘silent third partner’ of the Process Type Foundry but that should be clarified — he’s silent in word-based speech only. Our UPS, FedEx and postal carriers can all vouch for his barked declarations at approaching mail and packages.
What does the name Process Type Foundry mean?: Originally it meant typefaces made in a methodical or process-based manner, usually within a system of some sort. However, the original name was supposed to be Process Foundry — no ‘Type’. As luck would have it, when it came time to fire up the dial-up (it was 2001!), the URL was taken. Rather than brainstorm for word conjunctions tidy enough for URLs, the word ‘type’ was added and the rest, as they say, is history.
Who designs and writes your type specimens?: Eric Olson designs and writes the specimens. Close readers will notice favorite themes – noisy studio neighbors, hedge/shrub maintenance, obscure hardcore lyric references, architecture, Three’s Company-like conversation confusion, coffee, Minneapolis streets, famous cycling climbs and radio/television news transitions.
Are the font names made up?: Two of the font names are made up. Klavika and Seravek are made from conjoined words or letter combinations resembling familiar words. For instance, Klavika is a variation on clavicle (the collarbone) but with a few k’s added. To strain the connection even further, Eric broke his collarbone as a kid, if that counts for anything.
Who designed your site?: The site was a collaboration between Nicole Dotin, Eric Olson, and Mark Fox with an initial kick in the pants from Justin Bakse. Portions of the e-commerce system were coded by Phillip Brand, Mark Seemann and Isaac Raway.

An overview of our upgrade program

Our upgrade program allows you to buy just parts of a complete family and buy more later without paying again for what you already purchased. For example, purchase a single – Maple Black – and when you return to buy the complete family, we'll credit the amount of any font that's included in the new complete family to the families purchase price. You’d pay $140 to upgrade to Maple Complete Family ($179 is the original price with a credit of $39 for previously purchasing Maple Black = $140).

There are numerous upgrade possibilities:
- Singles to Packs, Complete Families or Super Families
- Packs to Complete Families or Super Families
- Complete Families to Super Families
- Basic glyph sets to Pro or complete glyph sets
- Combinations of all the above

How to upgrade
Read the section below – How to: upgrade to packs, families or pro versions.

This program is only available to customers who purchased fonts directly from the Process Type Foundry.

How to: upgrade to packs, families or pro versions

Whether you purchased a single and want to upgrade to the full family, or bought a pack and now want the whole family, you can upgrade online without paying twice for the fonts already purchased. Here’s how:

Step One
Login to the account used for your initial purchase.

Step Two
Click the ‘Purchase Options’ link on the page for the font you’ve already licensed. Here you’ll see all your options for upgrading. For example, if you previously purchased Klavika Bold, the prices for Klavika Pack 2, Klavika Super Pack, and Klavika Complete Family will be discounted because they all contain Klavika Bold. Discounted prices to increase the amount of licenses you hold for the original purchase will also display here.

Step Three
Choose the new font package and number of licenses.

Step Four
‘Add’ the new font package to your cart and checkout.

Note: By upgrading to a new font package, the previously purchased license used for the discount is no longer valid. Once a discount is given from a previous purchase towards a new purchase, it cannot be used again. If the new purchase is part of a larger package, it can be used for a discount in the future, however.

How to: add licenses to a previous purchase

Adding licenses to a previous order is easy and can be done online as long as you do not need more than a total of 100 licenses (if so, contact us directly). Here’s how to do it:

Step One
Login to the account used for your initial purchase.

Step Two
Click the ‘Purchase Options’ link on the page for the font requiring more licenses. Here you’ll see prices for increasing the amount of licenses from the initial purchase. The prices shown are the normal price (crossed out) and the reduced price you’ll pay at checkout. This page will also display discounted pricing for upgrading font packages, too.

Step Three
Choose the amount of licenses to add to your initial purchase and the price will change accordingly. For example, if you already have one license and need two more (to make a total of three licenses), add two to your cart.

Step Four
‘Add’ the new licenses to your cart and checkout.

I’m logged in but don’t see different prices...

You’ll only see a price difference with regards to fonts previously ordered. So, the first step is to check your order history by going to ‘My Account’ (very top of the website), then choosing ‘Order History and Downloads’. Review each order in your account. If you don’t see a font in the history but remember ordering it, it’s possible a different email address was used to create the account. Try logging in with a different email address and if successful, reviewing the order history. If all else fails, contact us and we’ll get to the bottom of it.

Since I need a login, what if I don’t have one?

If you placed your order through the Process Type Foundry website but don’t have an account, you are still eligible for the same discounts – just contact us and we can set it up. To speed the process along, please include an order number, purchaser name or email address used for the original order. Also, let us know what you’d like to purchase and for how many computers.

None of the above answers my question...

We’ve always given these discounts, but the online system is new. If you have additional questions, help us make the process easier by getting in touch and letting us know what doesn’t make sense and we’ll help you through the process.

My order went through but the fonts are missing or damaged.

This happens from time to time – the fonts either don’t download or arrive with error messages. You can try a couple of things like downloading the product again, updating your unpacking software, or installing the fonts anyway since sometimes the software says the fonts are damaged even though they are fine. If none of that works, don’t worry, just contact us and we’ll send your order via email and help troubleshoot installation if needed.

Installing fonts on a Mac

With font management
Simply drag the fonts into the font management program of your choice to be activated. (Apple’s Font Book application works, but we recommend using something else because it’s known to cause problems.)

Without font management
Select the fonts in the Finder and drag them into:
> Macintosh HD/Library/Fonts or
> Macintosh HD/Users/[your account]/Library Fonts

Installing fonts in Windows

Windows Vista
After opening the font folder, right click the font files and select ‘Install’ from the pop-up menu.

Windows XP and 2000
After opening the Start menu, click Control Panel and open the Fonts folder. With the Fonts folder open, simply drag the fonts you’d like to activate into the folder.

Accessing small caps and other special typographic features

With OpenType fonts, small caps, numeral styles, ornaments and other features are accessed using an OpenType menu in programs that support OpenType features. Finding the OpenType menu or palette depends largely on the software application being used. Here are some shortcuts for programs for common programs:

Adobe Indesign With the Character palette active select the sub menu to the right and follow the OpenType option.

Adobe Illustrator With the Character palette active select the sub menu to the right for OpenType options.

Illustrator Character pallete for OpenType

Adobe Illustrator Also see the OpenType palette for additional options.

Adobe Photoshop With the Character palette active select the sub menu to the right to see the OpenType features.

PhotoShop Character pallete for OpenType

TextEdit With the Font menu open select the circled sub menu (Font Panel Actions) to show the OpenType features.

TextEdit Font Panel Actions pallete for OpenType

QuarkXpress With the Measurements palette active select the OpenType menu for available features.

Mellel Select the OpenType menu from the Character Appearance tab.

Where are the font files for small caps and other features?

If you’re accustomed to using PostScript fonts, you might be surprised to receive an OpenType font with many styles, but few font files. Back in the day, PostScript Type 1 fonts had slots for only so many characters (roughly 256) , which meant that features like small caps had to be moved into a different font file. Each feature generally needed a font file all its own, and a large, heavily featured family could have 30, 40, 50, or more font files. However, because OpenType has more glyph slots available than PostScript Type 1, all the features are now in one file. If you’re new to OpenType, please read about accessing OpenType features (above) in different software applications. If you’re using software that doesn’t support OpenType features, select font families are available in PostScript Type 1 by request.

OpenType fonts

All Process Type Foundry fonts are delivered in OpenType format. Amongst other things, this means our fonts are cross-platform (will work seamlessly on Mac and PC), support Unicode, contain typographic features like small caps (if spec’d), and contain support for Extended Latin (with the exception of Locator). The files you will receive in a download from our site, once unzipped, have the extension .otf.

PostScript fonts

Customers who licensed from us previous to 2008 will likely have received PostScript Type 1 fonts exclusively or in combination with OpenType fonts. Since 2008 we have shipped only OpenType fonts in our downloads. Amongst other reasons, PostScript Type 1 was phased out of our workflow primarily for language support. All of our fonts (with the exception of Locator) feature support for Extended Latin, so the PostScript Type 1 set of 256 glyphs was no longer viable. Any users holding a license for our fonts in PostScript Type 1 can upgrade to the OpenType equivalent free of charge — just drop us an email.

For licensed users still requiring PostScript Type 1 fonts, they’re available for select font families by request at no additional charge.

TrueType fonts

Because certain applications only work with TrueType fonts, we offer this format upon request to license holders at no additional charge. Simply drop us an email and we will arrange a download.

Process Type Foundry Extended Latin character set

Our Extended Latin character set covers the following languages:

Afrikaans, Albanian, Basque, Bokmål, Bosnian, Breton, Catalan, Cornish, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Faroese, Finnish, French, Frisian, Friulian, Gaelic (Manx), Gaelic (Scottish), Gagauz (Latin), Galician, German, Hawaiian, Hungarian, Icelandic, Indonesian, Irish, Irish Gaelic, Italian, Karelian, Ladin, Latvian, Lithuanian, Luxemburgish, Maltese, Moldavian (Latin), Norwegian, Polish, Portuguese, Rhaeto-Romanic, Romanian, Sami, Serbian (Latin), Slovak, Slovenian, Sorbian, Spanish, Swahili, Swedish, Turkish and Welsh.

Process Type Foundry Latin 1 or Mac Roman character set

Our Latin 1/Mac Roman character set found in Locator and Locator Display covers the following languages:

Afrikaans, Basque, Catalan, Danish, Dutch, English, Finnish, French, German, Icelandic, Indonesian, Italian, Norwegian, Portuguese, Spanish and Swedish.

An overview...: Customers placing orders after mid-July 2005 will have created accounts during checkout. Accounts have a number of advantages, like faster checkout for returning customers. You can change or access any of the features of your account below. To access ‘My Account’, log in and you will be taken directly there.
Order History and Downloads: View the details of any past order (placed after mid-July 2005) and download fonts that are still active. If a PDF invoice is available for your order, it is located here as well.
View or Change Account Information: If your email address, company contact, or telephone number has changed, you can update it here.
View or Change Address Book Entries: View or change your billing address; or add a new address if desired.
Change Account Password: When you use the ‘Forgot your password?’ feature a new, automatically generated password will be sent to your email address. The new password will be tricky to remember so we recommend changing it to something more civilized after logging in which is just what you can do here. Or, just change your password as desired.